Shipping policy


Last Updated: [Insert Date]

Thank you for choosing UrbanTrips.

This Delivery Policy explains how booking confirmations, travel documents, itineraries, vouchers, and other travel-related services are delivered to customers.

Digital Delivery

UrbanTrips primarily provides digital travel services. No physical shipping is required for most bookings.

After successful payment and booking confirmation, customers will receive:

  • Booking confirmation

  • Travel itinerary

  • Hotel vouchers (where applicable)

  • Activity vouchers (where applicable)

  • Travel instructions and trip details

These documents are typically delivered via:

  • Email

  • WhatsApp

  • Customer portal (if applicable)

Delivery Time

Delivery times may vary depending on the travel service booked.

Typical processing times:

  • Instant confirmations: Within a few minutes

  • Manual review bookings: Within 24–48 hours

  • Customized travel packages: Within 1–3 business days

  • International packages requiring supplier confirmation: Up to 7 business days

Customers will be notified if additional processing time is required.

Customer Responsibility

Customers are responsible for:

  • Providing accurate email addresses and contact information

  • Monitoring their inbox, spam, and junk folders

  • Reviewing booking details immediately upon receipt

Any errors should be reported promptly to bookings@urbantrips.io.

Delayed Delivery

Occasionally, delivery of travel documents may be delayed due to:

  • Supplier confirmation delays

  • Airline or hotel processing times

  • Technical issues

  • Public holidays or weekends

UrbanTrips will make reasonable efforts to keep customers informed regarding any delays.

Physical Merchandise (If Applicable)

For any physical products sold through UrbanTrips, shipping timelines and charges will be displayed during checkout.

Delivery times may vary depending on destination, courier partner, and local conditions.

Contact Us

If you have not received your booking confirmation or travel documents within the expected timeframe, please contact us:

UrbanTrips Support

Email: bookings@urbantrips.io

Website: urbantrips.in